Last updated: June 2026
The therapies offered by myself, Carol Fenner (My Inner Self) cannot claim to cure, but can significantly improve the quality of life on all levels, as a support system.
All sessions, whether face to face or online, are confidential. My background as a Counsellor and Adult Guidance Adviser ensures that I have a strong grounding in ethics.
The objective of this service is to serve humanity for its greatest good. I honour all peoples and all paths as sacred. I acknowledge that healing relationships occur within all of existence and may include people, animals, plants and the environment, locally, globally and cosmically.
I provide services commensurate with my training and perform only those services for which I am qualified.
I ensure that my knowledge is kept up to date with CPD and I engage in monthly personal development.
I embrace the following principals in my professional behaviour: reverence, respect, trust, honesty, integrity, equality, competence, generosity, courage, humility and confidentiality. I maintain compassionate regard for my client by demonstrating a way of being that is courteous, tactful, sensitive, accepting, empathetic and non-judgmental.
I maintain clear and honest communication with my clients. If I become unavailable or a client does not wish to continue working with me I endeavour to make appropriate referrals to other therapists.
I do not make medical diagnoses or prescribe medications without appropriate training. Any wellness products that I recommend are presented in a factual and professional manner.
I provide a safe, welcoming, supportive and comfortable environment that is conducive to healing.
I inform clients of possible outcomes and side effects. I provide information on what to expect during a session such as: length of session, punctuality and lateness policy, cancellation policy and fees.
Client records
When you book a session with me, I collect your name, email address, phone number, date of birth, and the dates of your sessions. Date of birth is collected specifically so that I can provide a colour or number interpretation where relevant. I do not routinely write notes about the content of individual sessions.
I only ever use your data for the purpose for which it was given, and it is never shared with any third party without your consent.
How long I keep it
My insurance provider, Balens, requires me to retain client records for 7 years. This is a legal and professional obligation. After that period, records are destroyed securely.
Where it is stored
I keep paper notes in my locked studio. I also use an online booking and payment platform called Acuity Scheduling, which is part of Squarespace. Your name, contact details, date of birth and appointment dates are stored there in a password-protected account. Acuity is a US-based service and is subject to Squarespace’s privacy policy, which you can read here: Squarespace / Acuity Privacy Policy.
If you sign up to receive emails from me, your email address is stored via EmailOctopus, a UK-based email platform (operated by Three Hearts Digital Ltd, London). Your contact list data is stored on secure servers within the European Economic Area. EmailOctopus will never sell your data. You can read their full privacy policy at emailoctopus.com/legal/privacy.
You can unsubscribe at any time using the link at the bottom of any email I send you, or by emailing me directly at carol@myinnerself.co.uk.
This website is built on WordPress with Elementor and is hosted by a third-party provider. I do not use Google Analytics or any advertising tracking on this site. I do not collect any data about your browsing behaviour on this website.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and am not responsible for their privacy statements.
No part of this website may be reproduced in any form or used in any other way, which includes content, structure, style, program code and logos.
If you join the My Inner Self community, you will be doing so via Skool, a US-based online community platform (Skool Inc, San Francisco). When you create a Skool account, your name and email address are held by Skool directly under their own privacy policy and terms. I do not receive or store your Skool login details. You can read Skool’s privacy policy at skool.com/legal. You can leave the community at any time from within your Skool account settings.
Under UK GDPR you have the right to:
To exercise any of these rights, please contact me at carol@myinnerself.co.uk and I will respond as soon as possible.
If you feel your data has not been handled appropriately, you also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at ico.org.uk.
Giant tech companies infiltrate so many areas of our lives now. I decided some years ago to extract myself from their privacy invading platforms. I do not wish to rely solely on social media or marketing techniques that fuel surveillance capitalism.
Surveillance capitalism describes a market driven process where the commodity for sale is your personal data, and the capture and production of this data relies on mass surveillance of the internet. This activity is often carried out by companies that provide us with free online services, such as search engines and social media platforms.
These companies collect and scrutinise our online behaviours (likes, dislikes, searches, social networks, purchases) to produce data that can be further used for commercial purposes. And it is often done without us understanding the full extent of the surveillance.
This is why I predominantly use Telegram and Signal at the present time.
Please check carefully that the service you book and pay for from this website is the right one for you. If you are not sure, please schedule a free consultation where we can discuss your requirements.
I do ask for a minimum of 48 hours notice of both in-person and remote session cancellations as a matter of courtesy. If you give less notice or cancel on the day of your appointment, I have a cancellation fee (this does not apply in the case of serious circumstances mentioned below).
If you had booked a group session or mini workshop and are unable to attend I can move you to the next available session or workshop, or you can offer your space to someone else.
If you had booked a one to one session and are unable to attend I can offer you another more convenient date. I will only provide refunds under the circumstances stated below:
Serious or incapacitating injury or bereavement of a close family member. If this is the case please inform me and I will reimburse you as soon as reasonably possible.
Please note: I have a different policy for Diamond Heart members.
If you are experiencing suicidal thoughts or impulses, please dial 999 or 911 to seek emergency treatment immediately. If you prefer you can call The Samaritans on 116 123, day or night, 365 days of the year. This service is NOT suitable for you if you are under the influence of alcohol or other substances. Consultations should not be used as a substitute for any professional, legal, financial, or medical advice or guidance. Consultations are intended to provide love and healing and are not a tool to tell fortunes.
The above information applies to all appointments offered via this website.